Due to the Covid-19 pandemic and restrictions, delivery time may increase by 7-9 days because of reasons beyond our control. Also, the formation of the delivery time depends on the place of residence and its remoteness.

Immediately after processing the order and preparing it for shipment, you will send a tracking number to the post office to track the order. You can track your order via Google on the Track My Parcel website. DHL sends additional notifications about the status of your package.

If you didn’t receive an email, check your spam folder. If the email with the tracking number does not arrive within five days after placing the order, please contact beautyprof2010@gmail.com customer support or WhatsApp or Viber at the numbers below.

+82 1098531985

+61 404982283

Some products like Innotox are stored at room temperature. According to the manufacturer’s instructions, some substances are stored at room temperature for no more than seven days.

Usually, after packaging and during transportation, the temperature inside the package remains no higher than 8 degrees.

For DHL delivery – contact the local office of the delivery company

EMS delivery – contact your local post office

Perhaps you missed the delivery message, or the courier could not reach you.

For any reason, following these simple tips, you can receive your parcel with ordered goods and avoid problems. It is often unclear who to contact and what to do to receive your package.

If customs hold your package up, please contact your local customs office. Specialists will either carry out customs clearance of the parcel, and you will be able to receive it, or you can reject it and send it back to us.

After receiving the parcel, we can send it to you again.

Refunds are made only after receiving the complete package, and we do not issue refunds for confiscated goods.

America:

  • North America: USA, Canada, Greenland and the islands to the east of them
  • Latin America: mainland Spanish, Portuguese and French speaking countries
  • South America: Argentina, Bolivia, Brazil, Venezuela, Guyana, Colombia, Paraguay, Peru, Suriname, Uruguay, Chile, Ecuador
  • Central America: Belize, Guatemala, Honduras, Costa Rica, Mexico, Nicaragua, Panama, El Salvador

Europe:

Austria, Albania, Andorra, Belarus, Belgium, Bulgaria, Bosnia and Herzegovina, Vatican, United Kingdom, Hungary, Germany, Greece, Denmark, Ireland, Iceland, Spain, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Netherlands, Norway, Poland, Portugal, Russia, Romania, San Marino, North Macedonia, Serbia Slovakia, Slovenia, Ukraine, Finland, France, Croatia, Montenegro, Czech, Republic Switzerland, Sweden, Estonia

Asia:

  • East Asia (China within the PRC and the Republic of China, South and North Korea, Mongolia, Japan);
  • Western Asia (Azerbaijan, Armenia, Bahrain, Georgia, Israel, Jordan, Iraq, Iran, Yemen, Qatar, Cyprus, Kuwait, Lebanon, UAE, Oman, Palestinian territories, Saudi Arabia, Syria, Turkey);
  • Southeast Asia (Brunei, East Timor, Vietnam, Indonesia, Cambodia, Laos, Malaysia, Myanmar, Singapore, Thailand, Philippines);
  • South Asia (Afghanistan, Bangladesh, Bhutan, India, Maldives, Nepal, Pakistan, Sri Lanka);
  • Central Asia (Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Uzbekistan).
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